Refund policy

Return & Refund policy

Thank you for shopping with Moonshine Beard Co. If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer one exchange within 24 hours of you receiving your order. You can return your product for store credit or exchange for a different product as long as the product is unopened and in original packaging . In the event of a defective item we may agree on a refund (all completely at Moonshine Beard Co’s discretion).

We will of course comply fully with the Consumer Guarantees Act. There could still be exceptions or items disallowed under our RETURN AND EXCHANGE POLICY, including but not necessarily limited to the below. Please note the following:

  • Discounted items are final and cannot be returned or exchanged.

  • Gift Cards are not returnable.

  • Returned items must have tags still on and be returned unopened in original packaging.

  • Any items returned with obvious signs of use, damage or missing components will not be accepted for refund or exchange.

  • Issues caused by incorrect care or use of the product.

  • Normal wear and tear.

  • Product that has been used (unless product is defective, at Moonshine Beard Co’s discretion).

To request a return or exchange, please complete the following steps:

  • You must first email us outlining your specific concern including your order number, the item purchased and date of purchase using the form on our Contact Us page within 24 hours of receiving your produt. Please check items that are excluded from our RETURN AND EXCHANGE POLICY (noted above) before contacting us

  • Once this contact has been made and we have agreed to a return or exchange, please post the items to be returned to:
    Moonshine Beard Co
    ATTN: Returns
    50 Churchill Drive
    Taradale
    Napier, 4112

  • Please note the return shipping fees are at the customers expense, however if a replacement is agreed this will be posted to you at no cost. We recommend you post the items back to us using tracked postage as we cannot control return shipping.

  • We will finalise the refund or exchange after the product has been reviewed and investigated in line with our RETURN AND EXCHANGE POLICY and the EXCLUSIONS noted above.

  • If agreed, your exchange or credit (or refund for damaged or faulty items) will be processed within 5-10 working days. If not agreed we will advise you and return your purchase back to you – please note we reserve the right to charge for this return courier cost.